Returns and replacement orders
Customer can exchange and return in the following cases: Receipt of the goods damaged or defective, the size was not suitable, the arrival of the shipment by mistake, dissatisfaction with the product, defective manufacturers ...
If you want to cancel your order, please contact our customer service as soon as possible. Be sure to include the name, email address, order number, return or replacement selection, and the list of products you want to cancel. The new goods you wish to receive, an account number for Bank Muscat to transfer the value of the goods returned to you, and attach a note with a description and a detailed explanation of the reason for the return request.
Ensure that the goods remain in their original condition without tampering with their content or reduce some things otherwise they will not be accepted. Returns and replacements must be requested 15 days prior to receipt of the products.
We do not accept refund of perishable products. It will be our huge responsibility to send a product that may have been damaged due to poor storage (we do all we can to keep our loyal customers healthy and always make sure they are protected).
If the item you ordered as a way of exchange is no longer in our shopping cart you will be contacted in order to choose a new item, or accept a refund.
You will be responsible for all shipping costs for your refunded product. Note that shipping costs are non-refundable. If the value of the refund is received, the shipping costs of the product will be deducted from the value of the refunded product (if the order delivered to the customer is not the one requested by the customer, the customer bears no value, either shipping charges or other return costs).
The length of delivery of the exchanged product may vary depending on your location.
At the time we receive the refunded product and after checking it, we will notify you by e-mail that the product has been received and whether it has met the conditions for your refund. If the product meets the redemption conditions, its refund will be automatically transferred to the account you entered within a specified period of days.
We understand that online shopping is different from direct shopping from within regular stores. If you have any questions regarding a product, please do not hesitate to contact us, we will help you choose the perfect product
If you want to cancel your order, please contact our customer service as soon as possible. Be sure to include the name, email address, order number, return or replacement selection, and the list of products you want to cancel. The new goods you wish to receive, an account number for Bank Muscat to transfer the value of the goods returned to you, and attach a note with a description and a detailed explanation of the reason for the return request.
Ensure that the goods remain in their original condition without tampering with their content or reduce some things otherwise they will not be accepted. Returns and replacements must be requested 15 days prior to receipt of the products.
We do not accept refund of perishable products. It will be our huge responsibility to send a product that may have been damaged due to poor storage (we do all we can to keep our loyal customers healthy and always make sure they are protected).
If the item you ordered as a way of exchange is no longer in our shopping cart you will be contacted in order to choose a new item, or accept a refund.
You will be responsible for all shipping costs for your refunded product. Note that shipping costs are non-refundable. If the value of the refund is received, the shipping costs of the product will be deducted from the value of the refunded product (if the order delivered to the customer is not the one requested by the customer, the customer bears no value, either shipping charges or other return costs).
The length of delivery of the exchanged product may vary depending on your location.
At the time we receive the refunded product and after checking it, we will notify you by e-mail that the product has been received and whether it has met the conditions for your refund. If the product meets the redemption conditions, its refund will be automatically transferred to the account you entered within a specified period of days.
We understand that online shopping is different from direct shopping from within regular stores. If you have any questions regarding a product, please do not hesitate to contact us, we will help you choose the perfect product